Support
We're glad you're using Tofy. Whatever the question, problem, or idea — we're here.
Contact us
Email: ranioph@gmail.com — we'll get back to you within a day or two.
Phone: +972-52-444-4244
Address: Haim Bar-Lev St 17, Ramat Gan, Israel
Common questions
How do I connect my child's device?
On your device, open your child's card and tap "+ Connect a device" to show a QR code. On your child's device, open Tofy, choose "Child's device," and scan the code.
How do I choose which apps are blocked?
Parent settings → Device controls → "Which apps are locked." This requires Apple's Screen Time permission.
My child earned minutes, but the apps are still locked.
Check that Screen Time permission was approved on your child's device and that the device is connected to the internet. You can always unlock time from your own device: your child's card → "Give gift minutes ."
I forgot my parent code.
The code is set the first time you open parent settings. You can reset it through the account you signed up with, in Parent settings → Parent code.
How do I turn a world on or off for one child?
Your child's card → " Actions" → "Active worlds." Each world turns on and off separately for each child.
How do I cancel my subscription?
On your iPhone: Settings → your name → Subscriptions → Tofy+ → Cancel Subscription. Cancellation takes effect at the end of the period you've already paid for.
How do I see or export my child's data?
Parent settings → Privacy & data → "Export my data (JSON)."
How do I delete data?
Parent settings → Privacy & data → "Delete all my data," or delete a single child from their card on your dashboard. Deleting removes the data from the cloud, too. You can also email us to ask for deletion — see our Privacy Policy.